Last updated: 17 September 2025 Welcome to Conversion.io. These Terms and Conditions govern your access to and use of the Conversion.io software and related services. By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service. If you accept on behalf of a company, you represent that you have authority to bind that company. 1. Definitions 1.1 “Service” means the Conversion.io software, modules, updates, documentation and any related websites or APIs. 1.2 “Customer” or “you” means the person or entity using the Service under these Terms. 1.3 “Agreement” means these Terms together with any order, licence form or pricing page that references them. 2. Scope of Licence 2.1 Conversion.io grants you a non exclusive, non transferable, revocable licence to use the Service for your internal business purposes during the Term. 2.2 The Service includes the A B Testing module, Redirect Testing, Automatic Data Evaluation, Client Dashboard, subsequent extensions, updates, patches and associated documentation. 2.3 Source code is not provided. Rights not expressly granted are reserved. 2.4 Use is limited to the purposes described in our documentation and your commercial agreement. 3. Restrictions 3.1 You will not sublicense, resell, assign, pledge or otherwise transfer rights to any third party. 3.2 You will not modify, decompile or reverse engineer the Service except where permitted by mandatory law for error correction. 3.3 You will not circumvent technical controls or use the Service to build a competing product. 4. Accounts and Eligibility 4.1 You must be at least 18 years old to use the Service. 4.2 You must provide accurate account information and keep credentials confidential. You are responsible for all activity under your account. Notify us immediately of any unauthorized use. 5. Fair Use and Messaging 5.1 Fair Use. Certain features such as notifications or email delivery may be aggregated. Excessive or abnormal usage that degrades the platform or other customers’ experience may be limited or suspended on reasonable belief to protect the Service. 5.2 SMS. If you enable SMS notifications, you must comply with applicable telecom and anti spam laws and with our provider policies. You acknowledge possible per user per month limits. We may restrict or suspend SMS where usage is excessive or non compliant. You may not send marketing or promotional SMS to invitees through the Service. To opt out of SMS, contact support. 6. Communications By creating an account you agree to receive operational emails. You may also receive newsletters and promotions. You can opt out of marketing communications at any time. Service and transactional messages are required to operate the Service. 7. Purchases, Subscriptions and Trials 7.1 Subscriptions. The Service is offered on a subscription basis and billed recurrently according to your chosen plan. Unless cancelled, subscriptions renew automatically at the end of each billing cycle. 7.2 Initial Term. Where an order specifies an initial term of three months, ordinary termination during the initial term is excluded. After the initial term the subscription continues monthly and may be cancelled at any time with written notice through the account portal or support. 7.3 Fees and Payment. Unless otherwise agreed, fees are €800 per month net of VAT. Fees are payable in euros to the account we specify. Bank charges are borne by you. You authorize us to charge the payment method on file for all fees. If automatic billing fails we may issue an electronic invoice with a due date. 7.4 Fee Changes. We may change subscription fees with reasonable prior notice effective at the next renewal. You may cancel before the change takes effect. Continued use after the change is acceptance of the new fees. 7.5 Free Trials. If offered, trials run for the stated period. Unless cancelled before the trial ends, billing will start automatically on your selected plan. We may modify or end trials at our discretion. 7.6 Refunds. Except where required by law or expressly stated otherwise in your order, paid fees are non refundable. 8. Content and Customer Data 8.1 You retain ownership of Customer Data and content you upload. You grant Conversion.io a non exclusive, worldwide, royalty free licence to host, process, transmit, display and create derivative works of Customer Data only as necessary to provide and improve the Service, to ensure security and to comply with law. 8.2 You represent that you have all rights and lawful bases required to provide Customer Data and to authorize our processing under this Agreement. 8.3 You are solely responsible for content you publish through the Service and for compliance with laws, including intellectual property, privacy and advertising laws. 9. Acceptable Use You will not a. use the Service unlawfully or in violation of applicable laws or regulations b. exploit or harm minors c. send spam, junk mail or unsolicited promotions d. impersonate another person or entity e. introduce viruses, malware or other harmful code f. attempt to gain unauthorized access to the Service or related systems g. use automated scraping or monitoring without written consent h. conduct denial of service attacks or actions that degrade the Service i. interfere with the proper working of the Service. 10. Analytics and Third Party Services We may use third party providers to analyze usage and improve performance, for example web analytics or error tracking tools. Those providers process data as our processors under data protection laws. See our Privacy Policy for details. 11. Intellectual Property The Service, including all software, features, user interfaces, trademarks and trade dress, is owned by Schröder & Weische Software GmbH or its licensors and is protected by copyright and other laws. No rights are granted except as expressly stated. 12. Copyright Complaints If you believe content on the Service infringes your rights, contact us with “Copyright Infringement” in the subject line and provide details sufficient for us to identify and remove the material. You may be liable for damages if you knowingly misrepresent infringement. 13. Warranty 13.1 The Service conforms to its published specifications. This is not a guarantee of error free or uninterrupted operation. Minor deviations that do not materially impair use are not defects. 13.2 For defects notified promptly in writing within six months of delivery or download, our sole obligation is at our option to repair, replace or supply an update. 13.3 Defect claims lapse if you or a third party modify or extend the Service, unless you prove the change is not the cause of the defect. 13.4 We may withhold remediation while fees are overdue. 14. Disclaimer The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose and non infringement. We do not warrant that the Service will be uninterrupted, secure or error free. 15. Limitation of Liability 15.1 We are liable without limit only for damages caused by intentional or grossly negligent conduct and for injury to life, body or health. 15.2 We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, loss of data, business interruption or loss of business information. 15.3 Our total aggregate liability under this Agreement is limited to the amounts you paid for the Service in the twelve months preceding the event giving rise to liability. 15.4 Liability for data loss is limited to what would have been unavoidable had you performed proper and regular backups. 15.5 Some jurisdictions do not allow certain limitations. In those cases the limitations apply to the maximum extent permitted by law. 16. Third Party Claims If a third party asserts claims against you arising from your use of the Service, you must notify us promptly. The parties will coordinate next steps. Your payment obligations remain unaffected. Fees already paid are not refundable. 17. Confidentiality 17.1 You must keep confidential any non public information you receive about Schröder & Weische Software GmbH, including software, security, roadmaps, pricing and business information. Use it only for the permitted use of the Service and only share with employees who need to know and who are bound by written confidentiality obligations. 17.2 The obligation does not apply to information that is or becomes public through no fault of yours or that you can show you already lawfully knew. 17.3 These obligations survive termination. 17.4 Breach may result in a contractual penalty equal to three times the annual licence fee, without prejudice to further claims. 18. Data Protection, EU AI Act and Data Act 18.1 Each party will comply with applicable data protection laws, including the GDPR where applicable. Processing details are set out in our Privacy Policy and any Data Processing Addendum where required. 18.2 We process Customer Data only to provide the Service, to ensure security and to meet legal obligations. 18.3 The parties will cooperate in good faith to meet applicable obligations under the EU AI Act and EU Data Act to the extent the Service or your use triggers such obligations. 19. Force Majeure No party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, governmental orders, pandemics, fire or strikes not involving its own workforce. If such event continues for more than two months, either party may terminate on written notice, with fees due for services already provided. 20. Term and Termination 20.1 Term. The Agreement begins when you first accept these Terms or start using the Service. If your order specifies an initial term of three months, ordinary termination during that period is excluded. After the initial term the Agreement renews monthly and may be cancelled at any time with written notice. 20.2 Non payment. We may terminate on one month’s notice to the end of the following month if you fail to pay fees on the due date for two consecutive months. 20.3 For cause. Either party may terminate immediately for material breach not cured within a reasonable period after written notice, for insolvency or where actions seriously damage the other party’s reputation. 20.4 Effects. On termination you must stop using the Service and delete all copies, including backups. Upon request you will certify deletion. Breach of these obligations may trigger the contractual penalty in section 17.4. 20.5 Survival. Sections that by nature should survive termination do so, including ownership, confidentiality, data protection, warranty disclaimers, limitations of liability, payments due and governing law. 21. Offsetting You may offset only with counterclaims that are finally adjudicated or expressly recognized by us. 22. Changes to the Service and to these Terms We may modify or discontinue features at our discretion. We may update these Terms by posting the revised Terms on our website. Your continued use after the effective date of changes constitutes acceptance. If you do not agree, you must stop using the Service. 23. Waiver and Severability No failure to enforce a right is a waiver. If any provision is held invalid, the remainder remains in effect and the invalid provision will be enforced to the maximum extent permitted. 24. Governing Law and Venue This Agreement is governed by the laws of Germany. Exclusive venue is the courts located in Hamburg, Germany, unless mandatory law provides otherwise. 25. Notices and Contact Legal notices must be in writing and sent to the postal address below. Schröder & Weische Software GmbH District Court of Hamburg HRB 186678 EUID DEK1101R.HRB186678 Heimhuder Str. 30, 20148 Hamburg, Germany 26. Company Details Legal name Schröder & Weische Software GmbH Registered seat Hamburg, Germany Corporate purpose The development and distribution of specially developed software, its licensing and further development and related services such as service and consulting. 27. Acknowledgment By using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them.